Your enquiry information
How information submitted through this website is used and how to ask questions about your data.
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Who is responsible for your information?
Oakmoor Driveways Ltd is responsible for the personal information submitted through this website’s enquiry form. The business address is Office 7, Unit 2A Offices, Old Whieldon Rd, Stoke on Trent ST4 4HW. Contact us using the phone or email below for questions about your information.
Information collected by forms and chat
The website uses an enquiry form hosted through ScaleSuite’s GHL service and a LeadConnector chat widget. Information you enter into these services, including contact details and information about the proposed work, is processed through those services to handle your enquiry. The fields and notices displayed within the form or chat apply when you use them. Do not include payment details, identification documents or sensitive personal information in your message.
Why your details are used
Enquiry information is used to respond to your request, discuss the property, arrange a site visit and prepare a quotation. Taking steps at your request before entering a contract is the relevant basis for quotation enquiries. Protecting the form against abuse supports the legitimate interest in keeping the service available. The privacy acknowledgement is not consent to unrelated marketing.
Storage and access
New form and chat enquiries are handled through the embedded GHL and LeadConnector services rather than the website’s former enquiry form. Service providers involved in hosting, enquiry handling and storage process information as needed to provide those services; information may also be disclosed where legally required. Contact Oakmoor for information about access to your enquiry and the providers involved.
Cookies and external services
A small cookie notice can be dismissed without accepting optional tracking. The website passes an essential-only preference to the GHL form; forms, chat and photos are not gated by the notice. GHL, LeadConnector chat, Google Maps and Google Fonts may process technical information such as your IP address and may use cookies or similar technologies. The Cookie Policy linked in the footer explains the stored notice preference and third-party limitations. Provider tracking settings need separate verification; dismissing the notice is not consent to analytics or advertising.
How long information is kept
Enquiry information should be kept only as long as needed to handle the request and any resulting work or legal obligations. Different records may need different retention periods. No fixed business retention schedule has been supplied for publication, and no automatic deletion period is promised here. Contact Oakmoor to ask about the information held for your enquiry or to request deletion where applicable.
Your rights
Depending on the circumstances, you can request access to your information, correction, deletion, restriction, portability or object to certain processing. Some requests may be limited by legal obligations or the need to establish or defend a claim. Contact Oakmoor to make a request; identity checks may be needed before personal information is disclosed. You can also complain to the UK Information Commissioner’s Office if you have concerns about handling of personal data.
Changes and questions
This notice describes the current website enquiry form. If new features or uses of personal information are introduced, the notice should be reviewed to reflect them. For details specific to your enquiry, contact the business directly rather than assume a general website notice explains every record associated with an installation.
A better entrance starts with a conversation
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